To combat fraudulent domain name use, EURid carries out checks on registration data regularly, and, ultimately, invites you to provide evidence of their correctness through your My .eu account.

 

If you have received an email from EURid ([email protected]) requesting that you validate your identity and/or contact details, please follow these steps:

 

• Please note the deadline specified in the request, it can vary from three (3), to seven (7), to fourteen (14) calendar days. It is important that you submit the requested information within the designated timeframe.
• Go to 'My .eu' account. Insert your domain name and email address, click on “Request access code”. Insert the code sent to your email address and click on “Login”. Please note the access code sent to your email address can be used only once and expires after 2 hours of receipt.
• Once logged in to your 'My .eu' account, you will find various methods available for you to verify your registration data. Please follow the instructions on the My .eu page.
• If, during the verification process, you are asked to upload documentary evidence, or you have selected this method to validate your data, click on ‘Submit’ after uploading your documents.
• If the data provided through your chosen verification method match the registration data, the verification procedure may be concluded and your domain name activated, if necessary. Please note that EURid may need to perform a manual check in order to verify your data, therefore your domain name may not be immediately activated after submitting your evidence.
• If you are specifically asked to confirm that you have registered your domain name(s) in good faith, please confirm by ticking the ‘I confirm…’ box on the My .eu platform.

When we begin a verification check of your data, your domain name status may display one of the following statuses:

• ‘ServerHold’ means that your domain is temporarily inactive (i.e. any website and/or email linked to it do not function) because it is under internal investigation;
• ‘Withdrawn’ means that the domain name is no longer registered, pending the outcome of an internal investigation. 

Should you wish to receive further information about your case, please contact us by replying to the email you received from email address: [email protected].