Technical and privacy enquiries

What are proxy services and why are they used?

Proxy services are offered to conceal the contact details of a domain name holder for a variety of reasons. One such reason is privacy considerations: some users do not wish for their private data to be displayed on the web-based WHOIS. At EURid, we automatically minimize the amount of personal data available on the web-based WHOIS, limiting visible information to email address and language, which are required in order to be able to contact the domain holder. For legal entities holding a domain name, additional information is displayed.

If you have registered a .eu domain name and wish for your email address not to be visible on the web-based WHOIS, you may provide your registrar with an additional, functioning email address, which will be displayed in the web-based WHOIS instead of the current address. You will be able to verify your both email addresses on your ‘My .eu’ account.

If you have any questions about the processing of personal data, please consult our WHOIS Policy and our Privacy Policy or contact us via [email protected].

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What is homoglyph bundling? Does EURid offer it?

Depending on the script and font used, domain names can look similar to one another. In fact, certain characters or glyphs have shapes that appear to be identical or might be hard to differentiate at first glance. Domain names are considered homoglyphs of each other if all the characters in one domain name are homoglyphs of all the characters of the other domain names, in their respective positions.

 

A Homoglyph Bundle is a set of domain names that are all homoglyphs of each other.

 

Certain registries have adopted policies to deal with homoglyph bundles. EURid's approach is to ensure that once a domain name from a particular homoglyph bundle is registered, it is not possible to register any other domain name belonging to the same bundle.

 

This approach aims to reduce the risk of confusion created by domain names that may appear to be similar.

Since the launch of the .eu TLD in the Cyrillic script on the 1 June 2016, the homoglyph bundling algorithm now takes into account legacy domain names (such as юю.eu). As long as legacy Cyrillic domain names exist (i.e. domain names consisting of Cyrillic characters but with a Latin extension), homoglyph bundling will not take into account the extension when determining whether one domain name belongs to the same homoglyph bundle as another.

 

Please note that EURid has not permitted script mixing since the launch of IDNs, in order to reduce the confusion risk associated with similar domain names.

 

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How do I change my contact details in the web-based WHOIS?

Please contact your registrar, who will be able to change your contact details on your behalf.
 
It is essential to ensure that your contact details are correct and up-to-date. If your contact details are false, contain mistakes, or are outdated, we will not be able to contact you, and this may result in the loss of your domain name.
 
The amount of contact information displayed in the web-based WHOIS system depends on whether the domain name was registered by a company or organization, or by a private person.
 
If you have registered a .eu domain name and wish for your email address not to be visible on the web-based WHOIS, you may provide your registrar with an additional, functioning email address, which will be displayed in the web-based WHOIS instead of the current address. You will be able to verify your both email addresses on your ‘My .eu’ account.

 

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What is the WHOIS lookup facility?

The WHOIS lookup facility is a protocol that allows users to access EURid's domain name database. Using the WHOIS lookup facility allows users to query a .eu domain name or its script variants in other scripts in order to check its availability. If a domain name is registered, the web-based WHOIS will display the contact details of the domain name holder and other additional information about the registration. For details about the processing of personal data when using the web-based WHOIS, please consult our WHOIS Policy and the Privacy Policy.

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What are the syntax requirements for IDNs?

Please see our rules for domain names to check the syntax requirements for IDNs.

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What is an ACE string?

An ACE string is the result of entering the IDN in your browser’s address bar and it being converted into a format that can be understood by the Domain Name System.

 

Read more about IDNs here.

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The web-based WHOIS is displaying a domain name with inaccurate registration data. How do I notify EURid?

If you believe that registrant data for a specific domain name is inaccurate, please bring it to our attention. To do so, visit whois.eurid.eu and type in the domain name in question to run a search. On the results page, click on the hyperlink ‘Inaccurate registrant data' for the domain name you have selected. Please fill out the electronic form on the page and send it back to us.

 

 

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How is personal data processed by EURid?

The personal data of any data subject that enters into contact with us is treated according to our Privacy Policy. If you would like to know what personal data EURid processes about you, please submit an online data access request (DAR) form. If you are a .eu (or other script variants) domain name holder, please also refer to the WHOIS Policy for details on the processing of personal data when using the web-based WHOIS. As a domain holder, you may also view your personal data via the 'My .eu' webpage.


On our GDPR dedicated page, we have supplied a complete overview of the changes that we have adapted to our procedures and documents in light of the introduction of the General Data Protection Regulation on 25 May 2018.


If you have any questions about data processing to which you cannot find answers in our documentation, please contact our Privacy Office via [email protected].

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