Domain name disputes
Contact a domain name holder
If you want to contact the holder of a particular domain name, you can get their contact details from the WHOIS database.
Search results for companies versus private persons
If the holder is a company or organisation, you will see its physical address, email address, telephone and fax number.
If the holder is a private person, you will only see his/her email address and language. All other personal data is hidden for privacy reasons.
For more information, please check our WHOIS policy.
Requesting personal details
If you have a reason to obtain additional contact details than those provided via the WHOIS database, complete the request form and email it to email@example.com (or fax it to +32 2 401 27 51). Your request must explain why you need the holder's contact details and how you intend to use them.
Personal data disclosure is managed on the basis of the WHOIS policy.
Dispute a domain name
If you want to dispute a domain name (under .eu or its variants in other scripts) registration and you believe that:
- you have a prior right to the domain name (e.g. you hold a trademark, trade name, company name, family name, etc); and
- the current holder has registered or uses the domain name for speculative or abusive purposes,
you can challenge its registration via the Alternative Dispute Resolution (ADR) procedure or in a regular court.
What is an ADR procedure?
ADR is the alternative way to settle disputes about domain names. Most people choose to settle their disputes via ADR because it is generally faster and more convenient than a regular court proceeding.
ADR for .eu (or its variants in other scripts) domain names is offered by and can be initiated via the following ADR providers:
- Can be initiated without the assistance of a legal representative.
- Are conducted online and by email, so you will not need to travel.
- Are resolved by independent panellists, not judges. The panellists are often intellectual property experts.
- Are usually held in the language of the domain name holder (as shown in the WHOIS) unless agreed otherwise. As a complainant, you can request a change to another official EU language. This request may be granted at the panellists' discretion, but certain fees may apply.
- Take an average of four months to resolve.
- Represent a more financially viable option than a regular court proceeding.
Costs vary depending on the number of panellists and the number of domain names you dispute.
For a complete list of fees, please see the ADR provider’s respective website:
For CAC: http://eu.adr.eu/adr/fees/index.php
For WIPO Center: http://www.wipo.int/amc/en/domains/fees/
How to start an ADR procedure?
It only takes a few steps to start an Alternative Dispute Resolution (ADR) procedure.
1. Choose a Provider
To start a case or procedure, choose your ADR provider
2. File the Complaint
Once you have chosen an ADR provider, you can file your complaint through their respective website. During this process you have to provide the details of the complaint and the arguments that prove your case. You will also get the chance to electronically attach any relevant evidence.
3. Await the Decision
The Panellist's decision shall be in writing and will be communicated to you within three working days after the Panel has come to a decision.
What happens once the ADR procedure has been completed?
If you win your case:
- If you are eligible to register domain names under .eu or its variants in other scripts, the domain name will be transferred to you after a 30 calendar day appeal period.
- If you are not eligible to register domain names under .eu or its variants in other scripts, the domain name will be made available for general registration after 30 calendar days.
If you lose your case:
- ADR rulings are legally binding, unless you choose to appeal the decision through a conventional court of law within 30 calendar days.