Technical and privacy enquiries

I have received an email from EURid requesting to verify my registration data. What should I do?

To combat fraudulent domain name use, EURid conducts several verification processes to ensure that information pertaining to domain name holders in the registration database is accurate and up-to-date.

As part of this procedure, checks may be performed at any time before or after the registration phase.

If you have received an email from EURid ([email protected]) requesting that you validate your identity and/or contact details, please follow these steps:

  • Please note the deadline pointed out in the request, it can vary from three (3), seven (7) to fourteen (14) calendar days. It is important that you submit the requested information within the designated timeframe.
  • Login to your 'My .eu' account.
  • Upload the requested documentary evidence. Instructions are listed on the My.eu platform.
  • Once you have uploaded the documents, click on Submit, so that we know your documents are ready for validation.
  • If you are specifically requested to confirm that you have registered your domain name(s) in good faith, please do so by clicking on “Confirm your good faith registration” and ticking the “I confirm” box available on My.eu platform.

Following a verification check, your domain name status may display one of the following statuses:

  • ‘ServerHold’ means that your domain is temporarily inactive (i.e. any website and/or email linked to it do not function) because it is under internal investigation;
  • ‘Withdrawn’ means that the domain name is no longer registered, pending the outcome of an internal investigation. 

Should you wish to receive further information about your case, please contact us by replying to the email you received.