Skip to main content

I am a domain name holder

Who should I contact if I have questions about my domain name?

You should contact your registrar.


If you do not know your registrar's contact details, enter your domain name in the WHOIS search box to access the data for your domain name registration, which includes your registrar's contact details.


Please note that accredited registrars sometimes cooperate with subcontractors or intermediaries to offer registration services for domain names to the public. However, only accredited registrars can access the registration systems and are therefore made visible in the web-based WHOIS. The registrar which ultimately accessed the registration systems to register your domain name is usually displayed in the web-based WHOIS. However, please note that reseller data may also appear in the WHOIS output as the 'reseller contact'.

What is 'My .eu'? What can I use it for?

Having a 'My .eu' account allows you, the domain name holder, to manage certain aspects of your domain name. Read more about the My .eu account and gain access.

How can I check or update the name servers linked to my domain name?

You can check which name servers are linked to your domain name on the web-based WHOIS.


Enter your domain name in the WHOIS search box, and then complete the Captcha field, if required. You will be able to view information about your domain name registration, including any linked name servers and your registrar's contact details.


If you wish to change the name servers linked to your domain name, please contact your registrar.

Why is my domain name in quarantine? How can I restore it?

Your domain name is in quarantine because it has been deleted. Domain names enter into quarantine for 40 days, but may be reactivated at any point during this period. Please note that during the quarantine period, websites or email addresses attached quarantined domain names will no longer work. Once the quarantine period has passed, the domain name is re-released for registration. This means that it can be registered by someone else on a first-come, first-served basis. Look up the domain name in the WHOIS search box to view its release date.

To reactivate your domain name before the end of its quarantine period, please contact your registrar. Alternatively, you may transfer your domain to a new registrar who will reactivate your domain name. Please consult your registrar about the related costs.


A domain name may be deleted for any of the following three reasons:


- The domain name holder no longer wants the name. In this case, the 40-day quarantine serves as a cooling off period. The name may still be reactivated within the quarantine period if the domain name holder changes their mind.

- The domain name holder has not paid the renewal fee and their registrar has been forced to delete the name due to outstanding payments. After 40 days in quarantine, the domain name will be re-released for general registration on a first-come, first-served basis, unless the holder chooses to reactivate it within this period.

- The domain name has been revoked by EURid because the domain name holder did not meet the eligibility criteria. Revoked domain names can only be reactivated by EURid.

I don't want my domain name anymore. What now?

If you no longer want your domain name, you may transfer it to someone else, or ask to have it deleted. Deleting your domain name means that it and all associated details (such as your name and address, etc), are erased from our web-based WHOIS. Contact your registrar to delete your domain name.


When deleted, a domain name spends 40 days in quarantine. This quarantine period functions as a cooling-off period so that you can restore your domain name if you change your mind, or if the domain name was deleted inadvertently. Once the quarantine period has passed, the domain name is re-released for registration. This means that it can be registered by someone else on a first-come, first-served basis.


Please note that, according to our Privacy Policy, your personal data will no longer be visible on the web-based WHOIS after the domain name has been released from quarantine. We will, however, keep the data on file for ten years, in the event that it is required for the purposes of legal defense, in accordance with Belgian law.



How and when do I renew my domain name?

EURid will automatically renew your domain name for another one (1) year when it reaches the end of its registration term. However, please contact your registrar to confirm when your domain name will expire and what will happen to it when it does, as certain registrars may have different policies. Read more about expiry dates.

Why does my authorisation code not work?

Your authorisation code may not work for one of the following reasons:

- The code was misspelled or not entered correctly;
- The code has expired;
- A new code has been requested in the meantime, invalidating the old one;
- The code has already been used.

Read more about authorisation codes.



My website has not worked since I transferred my domain name to a new registrar. Why is this?

Registrars are responsible for the administration of the domain names in their portfolio and for the technical implementation of domain names. In order to function properly, your domain name must be referenced by one or more name servers. A name server associates a domain name to a mail server, web server, etc. The association of this technical data should be kept up-to-date by registrars in so-called zone files.


Please contact your registrar to verify that the zone file has been transferred or updated.



How can I update my registration based on my citizenship?

As of 2 August 2021, citizens of one of the European Union Member States, Iceland, Liechtenstein, or Norway may register a domain name under .eu (or its variants in other scripts), independently of their country of residence. If you would like to update your registration data based on your citizenship, please contact your registrar (the company through which you registered the domain name). 


Your registrar can update your registration data and include the country of citizenship in the ‘Citizenship’ field provided. You can verify the registration data of your domain name at any time by logging in to your account on


If you are looking for a registrar that offers registration based on the citizenship criteria, please visit the ‘Find a Registrar’ page, filter the list in the ‘Services’ section, and select ‘Citizenship-based registrations’.