I am a domain name holder
Why is my domain name in quarantine? How can I restore it?
Your domain name is in quarantine because it has been deleted. Names are put into quarantine for 40 days, but can be reactivated at any point while in quarantine. During the quarantine period, websites or email addresses attached to the names no longer work. Once the quarantine period has passed, the domain names are released and can be registered by anyone on a first-come-first-served basis. Look up the domain name in the WHOIS search box to find out on what date it will be available again for registration on a first-come-first-served basis.
To reactivate your domain name before the end of its quarantine period, please contact your registrar. Alternatively, you can transfer your domain to a new registrar who will reactivate your domain name. Please consult your registrar about the costs related.
There are 3 reasons why a domain name can be deleted:
- The domain name holder no longer wants the name. In this case, the 40-day quarantine serves as a cooling off period. The name can still be reactivated within the quarantine period if the domain name holder decides they would like to keep the name after all.
- The domain name holder has not paid the renewal fee and his registrar has been forced to delete the name because of outstanding payment. After 40 days in quarantine the domain name will be released for general registration on a first-come-first-served basis, unless the holder chooses to reactivate it before then.
- The domain name has been revoked by EURid because the domain name holder did not meet the eligibility criteria. Revoked domain names can only be reactivated by EURid.
How can I check or update the name servers linked to my domain name?
You can check which name servers are linked to your domain name on the WHOIS database.
Enter your domain name in the WHOIS search box, and then enter the Captcha code, if required. You will see information about your domain name registration, including the linked name servers and your registrar's contact details.
If you want to change the name servers linked to your domain name, please contact your registrar.
My authorisation code does not work?
If your authorisation code does not work it can be for one of the following reasons:
- The authorisation code was misspelled or not entered correctly;
- It has expired;
- A new authorisation code has been requested in the meantime, invalidating the old one;
- It has already been used.
Read more about authorisation codes here.
How do I transfer my domain name to a new registrar and/or registrant?
What is My .eu? What can I use it for?
How and when do I renew my domain name?
EURid will automatically renew your domain name for another 1 year when it reaches the end of its registration term. However, please contact your registrar to confirm when your domain name will expire and what will happen to it when it does, since registrars may have different policies. Read more about the expiry dates here.
Who should I contact if I have questions about my domain name?
You should contact your registrar.
If you don't know your registrar's contact details, enter your domain name in the WHOIS search box to access the data for your domain name registration, which includes your registrar's contact details.
Please note that accredited registrars sometimes cooperate with subcontractors or intermediaries to offer registration services for domain names to the public. However, only accredited registrars can access the registration systems and are therefore visible in the WHOIS database. The registrar which ultimately accessed the registration systems to register your domain name is usually displayed in the WHOIS database. However the reseller data may also appear in the WHOIS output as the "reseller contact".
My website has not worked since I transferred my domain name to a new registrar. Why is this?
Registrars are responsible for the administration of the domain names in their portfolio and for the technical implementation of domain names. In order to work properly, your domain name must be referenced by one or more name servers. A name server associates a domain name to a mail server, web server, etc. The association of this technical data should be kept up-to-date by registrars in so-called zone files.
Please contact your registrar to verify if the zone file has been transferred or updated as well.