I am a domain name holder
You should contact your registrar.
If you do not know your registrar's contact details, enter your domain name in the WHOIS search box to access the data for your domain name registration, which includes your registrar's contact details.
Please note that accredited registrars sometimes cooperate with subcontractors or intermediaries to offer registration services for domain names to the public. However, only accredited registrars can access the registration systems and are therefore made visible in the web-based WHOIS. The registrar which ultimately accessed the registration systems to register your domain name is usually displayed in the web-based WHOIS. However, please note that reseller data may also appear in the WHOIS output as the 'reseller contact'.
Having a 'My .eu' account allows you, the domain name holder, to manage certain aspects of your domain name. Read more about the My .eu account and gain access.
Your domain name is in quarantine because it has been deleted. Domain names enter into quarantine for 40 days, but may be reactivated at any point during this period. Please note that during the quarantine period, websites or email addresses attached quarantined domain names will no longer work. Once the quarantine period has passed, the domain name is re-released for registration. This means that it can be registered by someone else on a first-come, first-served basis. Look up the domain name in the WHOIS search box to view its release date.
To reactivate your domain name before the end of its quarantine period, please contact your registrar. Alternatively, you may transfer your domain to a new registrar who will reactivate your domain name. Please consult your registrar about the related costs.
A domain name may be deleted for any of the following three reasons:
- The domain name holder no longer wants the name. In this case, the 40-day quarantine serves as a cooling off period. The name may still be reactivated within the quarantine period if the domain name holder changes their mind.
- The domain name holder has not paid the renewal fee and their registrar has been forced to delete the name due to outstanding payments. After 40 days in quarantine, the domain name will be re-released for general registration on a first-come, first-served basis, unless the holder chooses to reactivate it within this period.
- The domain name has been revoked by EURid because the domain name holder did not meet the eligibility criteria. Revoked domain names can only be reactivated by EURid.
EURid will automatically renew your domain name for another one (1) year when it reaches the end of its registration term. However, please contact your registrar to confirm when your domain name will expire and what will happen to it when it does, as certain registrars may have different policies. Read more about expiry dates.
Read more about the domain name transfer procedure.
Registrars are responsible for the administration of the domain names in their portfolio and for the technical implementation of domain names. In order to function properly, your domain name must be referenced by one or more name servers. A name server associates a domain name to a mail server, web server, etc. The association of this technical data should be kept up-to-date by registrars in so-called zone files.
Please contact your registrar to verify that the zone file has been transferred or updated.
As of 2 August 2021, citizens of one of the European Union Member States, Iceland, Liechtenstein, or Norway may register a domain name under .eu (or its variants in other scripts), independently of their country of residence. If you would like to update your registration data based on your citizenship, please contact your registrar (the company through which you registered the domain name).
Your registrar can update your registration data and include the country of citizenship in the ‘Citizenship’ field provided. You can verify the registration data of your domain name at any time by logging in to your account on https://my.eurid.eu.
If you are looking for a registrar that offers registration based on the citizenship criteria, please visit the ‘Find a Registrar’ page, filter the list in the ‘Services’ section, and select ‘Citizenship-based registrations’.