Registrar Satisfaction Survey 2012 results

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Brussels, 28 February 2013 - The results of our latest registrar satisfaction survey are now available.

The most important finding of the survey is that 94% of the registrars that took part were either satisfied or extremely satisfied with our overall service. While this percentage is only up 1% from the 2011 survey, the result is actually an improvement, since the number of registrars giving us a rating of “extremely satisfied” has increased significantly for the second year in a row (51% in 2012 compared to 43% in 2011).

Many thanks to all registrars that participated. The findings are a good incentive for us to work harder and refine our actions.